Noisy Neighbours and Tenants: Advice for Runcorn Landlords

Noise is one of the most common causes of complaints in residential areas.

Research shows that many people feel their environment has become noisier in recent years, and a significant number say noise disrupts their lives regularly.

For landlords, understanding what counts as a genuine problem and how to respond can help prevent disputes from escalating.

What Counts as Normal Noise?

Some types of noise are considered part of everyday life and are unlikely to be classed as a legal issue.

This includes traffic, children playing, babies crying, daytime DIY or building work, and television or music played at reasonable volumes.

While these sounds may be irritating to some, they are generally accepted as normal living noise.

What Is a Statutory Noise Nuisance?

Certain types of noise can cross the line and be classed as a statutory nuisance.

These are noises that are excessive, persistent or unreasonable and may be illegal.

Examples include loud music late at night, frequent noisy parties, excessive vehicle noise, constant dog barking, or repeated shouting and arguing.

In such cases, the local council can intervene and may issue an abatement notice requiring the noise to stop.

When Neighbours Are the Problem

Landlords are not directly responsible if their tenants are affected by noisy neighbours in nearby properties.

However, some landlords choose to help on a goodwill basis.

This might involve suggesting an informal conversation with the neighbour responsible, if appropriate.

If the issue continues, tenants can be advised to contact the local council’s environmental health team for further guidance.

When Your Tenants Are Causing Noise Issues

If complaints are made about noise caused by your tenants, you are not automatically liable, but it is sensible to take the matter seriously.

Speaking to the tenants involved and making them aware of the complaint can often resolve the situation quickly.

It is worth reminding tenants that neighbours may escalate the issue to the council if the noise continues.

Persistent or serious noise problems may be treated as antisocial behaviour and, in extreme cases, could lead to enforcement action or affect licence renewals for certain properties, such as HMOs.

A Common-Sense Approach

Noise is subjective. What one person finds unacceptable may seem perfectly reasonable to someone else.

Time of day, frequency and volume all play a role in determining whether noise is a genuine problem.

While legal remedies exist, many noise disputes are best resolved through calm communication and a proportionate response.

Encouraging awareness and consideration on all sides often prevents issues from escalating unnecessarily.

If you would like advice on managing noise complaints or support with property management in Runcorn, contact HomeSmart Estates on 01928 246 888.

If you know a landlord who would find this guide useful, feel free to share it.

Source: Chartered Institute of Environmental Health